Reach out to us via Contact Form within 30 days from the purchase date and we will process the return for you.
For Next Day delivery service within UAE, place an order between 12 am and 1.59 pm, Monday through Saturday, – the order will be delivered next day, before 10 pm.
For Two-Day delivery service within UAE, place an order between 2 pm and 11.59 pm, Monday through Friday, – the order will be delivered within two days, before 10 pm.
If you place an order between 2 pm on Saturday and 11.59 pm on Sunday for delivery within UAE – the order will be delivered on Tuesday, before 10 pm.
If you order a delivery outside of UAE, the order takes 6 business days to get delivered to your doorstep.
NOTE
For Same- or Next-Day Delivery (except Sunday) within Dubai, your location should be within the following zone:
https://www.google.com/maps/d/viewer?ll=25.188746755355467%2C55.26295793337878&z=12&mid=11xtd5yeBJdqBHgvQDfy0XzUAlOfm5Q44
Otherwise, the delivery to your location in Dubai takes 3-4 calendar days to deliver.
Changes to the order.
Any changes to your order are communicated via your registered e-mail address. Delay of processing can occur due to item unavailability or address verification.
Shipping options.
We provide worldwide shipping, although the shipping time and cost varies from region to region.
Shipping cost.
The shipping cost depends on the delivery address and will be calculated and displayed prior to check-out. The shipping cost for most regions gets more affordable as the cart reaches 300 AED and 1000 AED.
Gift Cards.
Gift Cards will be sent directly to your email address, no shipping costs.
Parcel Forwarding Services
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that may occur. We will not offer replacements or refunds for orders or items that are reported missing or damaged when we reasonably believe they have been delivered intact to a parcel forwarding company. Any order redirected to a parcel forwarding company is placed at your own risk. Romanovamakeup is not responsible for lost or stolen packages.
Multiple Shipping Addresses
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
Restricted Hazardous Items
Certain items, including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) are restricted from air-transport due to the Department of Transportation regulations and must be shipped by ground shipping only. Therefore, packages may potentially take additional time to arrive. Please, reference your estimated delivery date during checkout and post-purchase notifications for estimated delivery.
Tracking Orders
When your outside-of-Dubai order is ready to be shipped, you will receive a shipment confirmation e-mail. Most of our orders are shipped within 1 business day after the order has been placed. To track your order, visit the Order Status page. You will need to sign in to access your account information. Tracking Dubai orders with 2-hour delivery service is coming soon.
Responsibilities
Title to the products in your order is transferred from Romanovamakeup to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Romanovamakeup to you when your order is delivered to you. This transfer of title does not affect our returns policy.
