Shipping
On the occasion of EID Al Fitr, Our Warehouses will remain closed from Sunday 30th March 2025 till Wednesday 2nd April 2025.
Next Day Delivery:
* Orders from 29th March, 12pm will be delivered on 3rd April 2025
GCC & International:
* All orders till 29th March, 12 pm will be fulfilled and delivery will be done as per
international delivery lead time
Same Day Delivery:
* All orders till 29th March, 10 am will be fulfilled and delivered on same day.
Marketplace / Store Pickup:
All orders till 29th March, 12 pm will be fulfilled and handover between 1 pm and 2 pm
NOTE
For Same- or Next-Day Delivery (except Sunday) within Dubai, your location should be within the following zone:
https://www.google.com/maps/d/viewer?ll=25.188746755355467%2C55.26295793337878&z=12&mid=11xtd5yeBJdqBHgvQDfy0XzUAlOfm5Q44
Otherwise, the delivery to your location in Dubai takes 3-4 calendar days to deliver.
Changes to the order.
Any changes to your order are communicated via your registered e-mail address. Delay of processing can occur due to item unavailability or address verification.
We provide worldwide shipping, although the shipping time and cost varies from region to region.
The shipping cost depends on the delivery address and will be calculated and displayed prior to check-out. The shipping cost for most regions gets more affordable as the cart reaches 300 AED and 1000 AED.
Gift Cards will be sent directly to your email address, no shipping costs.
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that may occur. We will not offer replacements or refunds for orders or items that are reported missing or damaged when we reasonably believe they have been delivered intact to a parcel forwarding company. Any order redirected to a parcel forwarding company is placed at your own risk. Romanovamakeup is not responsible for lost or stolen packages.
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
Certain items, including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) are restricted from air-transport due to the Department of Transportation regulations and must be shipped by ground shipping only. Therefore, packages may potentially take additional time to arrive. Please, reference your estimated delivery date during checkout and post-purchase notifications for estimated delivery.
When your outside-of-Dubai order is ready to be shipped, you will receive a shipment confirmation e-mail. Most of our orders are shipped within 1 business day after the order has been placed. To track your order, visit the Order Status page. You will need to sign in to access your account information. Tracking Dubai orders with 2-hour delivery service is coming soon.
Title to the products in your order is transferred from Romanovamakeup to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Romanovamakeup to you when your order is delivered to you. This transfer of title does not affect our returns policy.