Reach out to us via Contact Form within 30 days from the purchase date and we will process the return for you.
On the occasion of EID Al Fitr, Our Warehouses will remain closed from Sunday 30th March 2025 till Wednesday 4nd April 2025.
Next Day Delivery:
* Orders from 29th March, 12pm will be delivered on 3rd April 2025
GCC & International:
* All orders till 29th March, 12 pm will be fulfilled and delivery will be done as per
international delivery lead time
Same Day Delivery:
* All orders till 29th March, 10 am will be fulfilled and delivered on same day.
Marketplace / Store Pickup:
All orders till 29th March, 12 pm will be fulfilled and handover between 1 pm and 2 pm
NOTE
For Same- or Next-Day Delivery (except Sunday) within Dubai, your location should be within the following zone:
https://www.google.com/maps/d/viewer?ll=25.188746755355467%2C55.26295793337878&z=12&mid=11xtd5yeBJdqBHgvQDfy0XzUAlOfm5Q44
Otherwise, the delivery to your location in Dubai takes 3-4 calendar days to deliver.
Changes to the order.
Any changes to your order are communicated via your registered e-mail
address. Delay of processing can occur due to item unavailability or
address verification.
Shipping options.
We provide worldwide shipping, although the shipping time and cost varies from region to region.
Shipping cost.
The shipping cost depends on the delivery address and will be
calculated and displayed prior to check-out. The shipping cost for most
regions gets more affordable as the cart reaches 300 AED and 1000 AED.
Gift Cards.
Gift Cards will be sent directly to your email address, no shipping costs.
Parcel Forwarding Services
If you choose to use a parcel forwarding company, we will not be
liable for any damage, defect, or loss that may occur. We will not offer
replacements or refunds for orders or items that are reported missing
or damaged when we reasonably believe they have been delivered intact to
a parcel forwarding company. Any order redirected to a parcel
forwarding company is placed at your own risk. Romanovamakeup is not
responsible for lost or stolen packages.
Multiple Shipping Addresses
We are unable to ship to multiple addresses in a single order. To
ship to multiple addresses, we recommend placing a separate order for
each address.
Restricted Hazardous Items
Certain items, including aerosols and alcohol-based products (e.g.
pressurized spray cans, hairspray, nail polish remover, etc.) are
restricted from air-transport due to the Department of Transportation
regulations and must be shipped by ground shipping only. Therefore,
packages may potentially take additional time to arrive. Please,
reference your estimated delivery date during checkout and post-purchase
notifications for estimated delivery.
Tracking Orders
When your outside-of-Dubai order is ready to be shipped, you will
receive a shipment confirmation e-mail. Most of our orders are shipped
within 1 business day after the order has been placed. To track your
order, visit the Order Status page. You will need to sign in to access
your account information. Tracking Dubai orders with 2-hour delivery
service is coming soon.
Responsibilities
Title to the products in your order is transferred from
Romanovamakeup to you when your credit card is charged and your products
are shipped. Risk of loss with respect to the products in your order is
transferred from Romanovamakeup to you when your order is delivered to
you. This transfer of title does not affect our returns policy.
