On the occasion of Prophet Muhammad’s Birthday, our warehouses will remain closed on Friday, 5th September 2025.
Order Fulfillment and Delivery will be as follows:
Next Day Delivery:
All orders placed by Thursday, 4th September 2025, after 2:00 PM will be fulfilled and delivered on Saturday, 6th September 2025.
Orders placed on Friday, 5th September 2025 will be delivered on Monday, 8th September 2025.
GCC & International:
All orders placed by Thursday, 4th September 2025, 2:00 PM will be fulfilled and shipped as per international delivery timelines.
Same Day Delivery:
All orders placed by Thursday, 4th September 2025, 12:00 PM will be fulfilled and delivered on the same day.
On Demand (Within city limits):
All orders placed by Thursday, 4th September 2025, between 10:00 AM and 4:00 PM will be fulfilled and delivered within 2-3 hours.
Marketplace / Store Pickup:
All orders placed by Thursday, 4th September 2025, 2:00 PM will be fulfilled and handed over between 4:00 PM and 5:00 PM.
Please update your portal shipping text accordingly
Changes to the order.
Any changes to your order are communicated via your registered e-mail address. Delay of processing can occur due to item unavailability or address verification.
Shipping options.
We provide worldwide shipping, although the shipping time and cost varies from egion to region.
Shipping cost.
The shipping cost depends on the delivery address and will be calculated and displayed prior to check-out. The shipping cost for most regions gets more affordable as the cart reaches 300 AED and 1000 AED.
Gift Cards.
Gift Cards will be sent directly to your email address, no shipping costs.
Parcel Forwarding Services
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that may occur. We will not offer replacements or refunds for orders or items that are reported missing or damaged when we reasonably believe they have been delivered intact to a parcel forwarding company. Any order redirected to a parcel
forwarding company is placed at your own risk. Romanovamakeup is not responsible for lost or stolen packages.
Multiple Shipping Addresses
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
Restricted Hazardous Items
Certain items, including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) are restricted from air-transport due to the Department of Transportation regulations and must be shipped by ground shipping only. Therefore, packages may potentially take additional time to arrive. Please, reference your estimated delivery date during checkout and post-purchase notifications for estimated delivery.
Tracking Orders
When your outside-of-Dubai order is ready to be shipped, you will receive a shipment confirmation e-mail. Most of our orders are shipped within 1 business day after the order has been placed. To track your order, visit the Order Status page. You will need to sign in to access your account information. Tracking ubai orders with 2-hour delivery service is coming soon.
Responsibilities
Title to the products in your order is transferred from Romanovamakeup to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Romanovamakeup to you when your order is delivered to you. This transfer of title does not affect our returns policy.✔Order before 2pm on June 26 → Delivery on June 28
✔Order between 2pm on June 26 and 2pm on June 28 → Delivery on June 30
